Question 1

Is HOAshare really free for property managers?

Accepted Answer

Yes — our core platform is free with no per-unit fees, no hidden costs, and no "freemium" limitations. We make money through our vendor marketplace, not by charging property managers.

Question 2

How does the cashback program work?

Accepted Answer

When homeowners use services through the HOAshare vendor marketplace, they earn cash back on eligible transactions. The more your community uses the marketplace, the more everyone earns. Earnings are paid out on a regular schedule.

Question 3

What size communities does HOAshare work for?

Accepted Answer

HOAshare works for communities of all sizes — from small self-managed HOAs with 10 units to large property management companies overseeing thousands of units across multiple communities.

Question 4

How is HOAshare different from Buildium or AppFolio?

Accepted Answer

Three big differences: (1) HOAshare is completely free for property managers — competitors charge $50–$400+/month. (2) Homeowners earn cashback through our vendor marketplace. (3) We include a built-in vendor marketplace with vetted service providers, not just management tools.

Question 5

What features are included?

Accepted Answer

Everything you need: accounting & finance, invoicing & payments, financial reports, violations management, work orders, communications (SMS, email, announcements), and a community garage sale feature. Plus full access to the vendor marketplace.

Question 6

Can I manage multiple communities?

Accepted Answer

Absolutely. HOAshare is built for portfolio management. One dashboard gives you visibility across all your communities — financials, vendor activity, maintenance requests, and more.

Question 7

What integrations do you support?

Accepted Answer

We integrate with popular accounting tools, payment processors (ACH, credit card, check), and communication platforms. More integrations are added regularly based on user feedback.

Question 8

How much does it cost to join the marketplace?

Accepted Answer

Creating a vendor profile is free. Leads are available on a flat-fee basis ranging from $25–$200 per lead depending on the service category. Preferred Vendor Status is available for $9.99/month per community for priority placement.

Question 9

What types of vendors can join?

Accepted Answer

We support 35+ service categories including landscaping, plumbing, electrical, painting, roofing, HVAC, pool maintenance, pest control, security, and many more.

Question 10

How are leads qualified?

Accepted Answer

Leads come directly from property managers and HOA boards with active service needs. These are real projects with budget — not cold contacts.

Question 11

Is my data secure?

Accepted Answer

Yes. HOAshare uses enterprise-grade encryption and follows industry best practices for data protection. We do not share or sell your community data to third parties.

Question 12

Where is my data stored?

Accepted Answer

All data is stored in secure, US-based data centers with redundant backups and disaster recovery protocols.

Frequently Asked Questions

General

For Property Managers

For Vendors

Security & Privacy

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